Privacy Policy

MPV CARS IN CHINA > Privacy Policy

PRIVACY POLICY

MPV LUXURY CARS CHINA

Effective Date: January 1, 2026

1. INTRODUCTION AND COMMITMENT

MPV LUXURY CARS CHINA (“Company,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process your personal information when you visit our website, request quotations, place orders, or engage in any business relationship with us.

This Privacy Policy applies to all individuals and entities who interact with MPV LUXURY CARS CHINA (“Client,” “you,” “your”). Please read this policy carefully. If you do not agree with our privacy practices, you should not use our website or services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide to us:

  • Contact Information: Name, company name, job title, email address, phone number, mailing address, website URL, and other contact details
  • Business Information: Business registration details, business type, industry, company size, annual vehicle purchase volume, and business structure
  • Vehicle Preferences: Desired MPV models, specifications, quantities, colors, trim levels, technology packages, and customization requirements
  • Payment Information: Bank account details, wire transfer information, Letter of Credit details, and payment method preferences
  • Communication Data: Email messages, inquiry forms, quotation requests, order forms, contract correspondence, and any other communications you send us
  • Compliance Information: Government identification, business licenses, export/import certifications, and regulatory documentation required for transactions

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website, and search queries
  • Cookies: We use cookies to remember your preferences, track website performance, and analyze user behavior (see Section 8 for cookie details)
  • Location Information: Approximate geographic location based on IP address (not precise GPS location)
  • Analytics Data: Website performance metrics, conversion rates, traffic sources, and user engagement patterns

2.3 Information from Third Parties

We may receive information about you from:

  • OEM manufacturers providing vehicle specifications and availability
  • Logistics and shipping providers sharing delivery and tracking information
  • Payment processors and financial institutions verifying payment information
  • Credit reporting agencies and business information services for creditworthiness verification
  • Government and regulatory agencies for compliance and sanctions screening
  • Third-party verification services for background and business verification

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

  • Processing quotation requests and providing pricing information
  • Confirming orders and managing order fulfillment
  • Coordinating production scheduling with OEM manufacturers
  • Arranging vehicle delivery, shipping, and logistics
  • Processing payments and managing billing
  • Tracking shipments and providing delivery notifications

3.2 Customer Service and Support

  • Responding to inquiries and providing customer support
  • Resolving complaints and disputes
  • Providing warranty support and after-sales assistance
  • Coordinating spare parts sourcing and technical support
  • Providing training and educational materials to dealership partners

3.3 Legal Compliance and Risk Management

  • Complying with legal obligations, regulations, and court orders
  • Verifying creditworthiness and conducting background checks
  • Screening against sanctions and restricted party lists
  • Preventing fraud, money laundering, and illegal activities
  • Managing contractual obligations and dispute resolution
  • Maintaining records for tax and accounting purposes

3.4 Business Development and Marketing

  • Sending promotional emails and marketing communications (with opt-out available)
  • Conducting market research and customer satisfaction surveys
  • Developing new products and services
  • Improving website functionality and user experience
  • Analyzing business performance and sales trends
  • Identifying potential business opportunities and partnerships

3.5 Website Analytics and Improvement

  • Analyzing website traffic and user behavior
  • Measuring advertising effectiveness
  • Testing website features and optimizing performance
  • Personalizing your website experience
  • Detecting and preventing technical issues and errors

4. LEGAL BASES FOR PROCESSING

We process your personal data on the following legal bases:

4.1 Contract Performance

We process information necessary to enter into, perform, and manage our business relationship with you. This includes processing quotations, orders, payments, delivery, and customer support.

4.2 Legal Obligation

We process information when required by law, including export regulations, tax laws, anti-money laundering requirements, and sanctions compliance. We disclose information to government agencies when legally required.

4.3 Legitimate Business Interest

We process information for legitimate business purposes including fraud prevention, security, business development, marketing communications, and analytics. We balance these interests against your privacy rights.

4.4 Consent

For certain uses (such as marketing emails), we process information only with your consent. You may withdraw consent at any time by unsubscribing or contacting us.

5. HOW WE SHARE YOUR INFORMATION

We share your information with third parties only when necessary and permitted:

5.1 Service Providers

We share information with service providers who assist us:

  • OEM manufacturers and suppliers for vehicle sourcing and production
  • Logistics and shipping providers for transportation and delivery
  • Payment processors and financial institutions for payment processing
  • Insurance companies for cargo and liability coverage
  • Customs brokers for export documentation and clearance
  • IT service providers for website hosting and data management
  • Email and communication service providers
  • Analytics providers for website performance tracking

5.2 Regulatory and Government Authorities

We disclose information to:

  • Government agencies as required by law (customs, tax, law enforcement)
  • Regulatory authorities for compliance and enforcement purposes
  • Courts and legal representatives when legally compelled
  • Sanctions screening agencies for anti-money laundering compliance

5.3 Business Partners and Affiliates

We may share information with:

  • Company subsidiaries and affiliates for operational purposes
  • Potential business partners or acquirers (subject to confidentiality agreements)
  • Co-marketing partners (with your consent)

5.4 Conditions on Disclosure

When we share information, we:

  • Require recipients to maintain confidentiality and security
  • Provide only information necessary for the stated purpose
  • Prohibit recipients from using information for other purposes
  • Require compliance with applicable privacy laws

5.5 Information NOT Shared

We do NOT sell, rent, or share your personal information with unaffiliated third parties for marketing purposes without your consent. Your information is not disclosed to competitors or used for commercial purposes unrelated to our business relationship.

6. DATA RETENTION

6.1 Retention Periods

We retain personal information for:

  • Active Clients: Duration of business relationship plus 7 years post-transaction for legal/tax compliance
  • Prospective Clients: Up to 3 years for marketing purposes (if you consent)
  • Website Visitors: Cookies retained per cookie policy (typically 1-3 years)
  • Deleted Accounts: Anonymized or deleted within 30 days of request (except where retention is legally required)

6.2 Extended Retention

We may retain information longer if:

  • Required by law or regulation (particularly export/tax laws)
  • Necessary for dispute resolution or litigation
  • Required for compliance with international sanctions programs
  • Required to enforce agreements or protect our rights

6.3 Secure Destruction

When information is no longer needed, we securely destroy it through deletion, shredding (for paper records), or other secure means. Archived backups may persist longer but are not actively accessed.

7. DATA SECURITY

7.1 Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption of sensitive data in transit and at rest
  • Firewalls and intrusion detection systems
  • Access controls and role-based permissions
  • Regular security audits and vulnerability assessments
  • Employee training on data security and confidentiality
  • Secure backup and disaster recovery procedures

7.2 Limitations

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet. You use our services at your own risk, and we are not liable for unauthorized access or data breaches beyond our reasonable control.

7.3 Payment Security

Payment and banking information is handled by secure payment processors complying with PCI DSS standards. We do not store full credit card numbers. Bank transfer information is encrypted and protected.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Cookie Types

We use cookies for:

  • Essential Cookies: Required for website functionality (login, security, form submission)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Track website usage and performance
  • Marketing Cookies: Track advertising effectiveness and conversion

8.2 Cookie Lifespan

Cookies typically expire after:

  • Session cookies: When browser closes
  • Persistent cookies: 1-3 years depending on type

8.3 Cookie Control

You can:

  • Adjust browser settings to disable cookies
  • Clear cookies from your browser
  • Opt out of specific cookie types via our cookie consent tool
  • Use “Do Not Track” browser settings (if supported)

Disabling cookies may limit website functionality. Essential cookies cannot be disabled.

9. YOUR PRIVACY RIGHTS

9.1 Access and Portability

You have the right to request access to personal information we hold about you. We will provide information in a structured, commonly used, machine-readable format within 30 days of request.

9.2 Correction and Rectification

You have the right to request correction of inaccurate or incomplete personal information. We will correct information and notify affected third parties where necessary.

9.3 Deletion and Right to Be Forgotten

Subject to exceptions, you have the right to request deletion of your personal information. We will delete information where:

  • It is no longer necessary for the purposes collected
  • You withdraw consent
  • You object to processing with no overriding legitimate interest
  • Information was unlawfully processed

We may retain information if legally required or necessary for legitimate purposes.

9.4 Restriction of Processing

You have the right to request restriction of processing while you dispute accuracy, after unlawful processing, or when deletion is not necessary. During restriction, we retain information but limit its use.

9.5 Objection to Processing

You have the right to object to:

  • Marketing and promotional communications (unsubscribe anytime)
  • Processing based on legitimate business interests
  • Profiling and automated decision-making

9.6 Opt-Out of Communications

You can opt out of marketing communications by:

  • Clicking “unsubscribe” in email messages
  • Adjusting communication preferences in your account
  • Contacting us at privacy@mpvchina.com with unsubscribe request

Opting out does not affect transactional communications about your orders or required legal notices.

10. INTERNATIONAL DATA TRANSFERS

10.1 Global Operations

We operate internationally and may transfer your information to countries other than where you reside. Our headquarters and primary data processing location is in China (Shanghai).

10.2 Data Protection Standards

We transfer information to countries that provide adequate data protection or implement safeguards such as:

  • Standard contractual clauses (SCCs)
  • Adequacy decisions by regulators
  • Your explicit consent

10.3 Recipient Obligations

All recipients are required to maintain data protection standards no less stringent than this policy. Where local laws provide less protection, we take additional measures to protect your information.

11. THIRD-PARTY LINKS AND SERVICES

11.1 No Endorsement

Our website may contain links to third-party websites, services, and resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing information.

11.2 Social Media Integration

If you connect through social media or third-party authentication services, those providers collect information per their privacy policies. We access only information you authorize.

12. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware we’ve collected information from a minor, we delete it immediately. Parents/guardians who believe we’ve collected information from a minor should contact us.

13. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Disclosure of personal information collected, sources, purposes, and disclosures
  • Right to Delete: Request deletion of personal information (with exceptions)
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out: Opt out of selling or sharing personal information
  • Right to Non-Discrimination: No discrimination for exercising rights

To exercise rights, email privacy@mpvchina.com with “CCPA Request” in subject line.

14. GDPR COMPLIANCE (EU/EEA Residents)

If you are in the EU or EEA, we process your information per the General Data Protection Regulation (GDPR):

  • We have a lawful basis for all processing
  • You have enhanced rights (access, rectification, erasure, portability, objection)
  • We conduct Data Protection Impact Assessments for high-risk processing
  • We have Data Processing Agreements with service providers
  • We notify you of data breaches within 72 hours (where required)

For GDPR inquiries, contact our Data Protection Officer at dpo@mpvchina.com.

15. DATA BREACH NOTIFICATION

15.1 Our Obligations

If we discover a data breach affecting your personal information, we will:

  • Investigate the breach promptly
  • Notify you without unreasonable delay (typically within 72 hours)
  • Disclose the nature of the breach, data affected, and potential impacts
  • Provide guidance on steps to protect yourself
  • Notify relevant regulatory authorities as required

15.2 Notification Channels

We notify you via:

  • Email to your registered email address
  • Phone call to your registered number (if necessary)
  • Public notice on our website (if breach affects many individuals)
  • News media (if required by law)

16. POLICY UPDATES AND CHANGES

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Email notification to registered email address
  • Website update with effective date change
  • Prominent notice on our website
  • Opt-in consent (if required by law)

Continued use of our services after changes constitutes acceptance of updated policy. Review this policy periodically for updates.

17. CONTACT INFORMATION

For privacy inquiries, questions, or to exercise your rights, contact:

MPV LUXURY CARS CHINA

Email: privacy@mpvchina.com

Mailing Address: Shanghai, China

Website: https://mpvchina.com

Response Time: Within 14 days for access requests, 30 days for deletion/correction requests

18. DATA PROTECTION OFFICER

For GDPR-related inquiries (EU/EEA residents):

Data Protection Officer: dpo@mpvchina.com

The Data Protection Officer manages privacy compliance and investigates privacy complaints.

19. ACKNOWLEDGMENT

By using our website or engaging with MPV LUXURY CARS CHINA, you acknowledge that:

✓ You have read and understand this Privacy Policy

✓ You consent to our collection and use of information as described

✓ You accept potential risks of online data transmission

✓ You are responsible for maintaining confidentiality of your credentials

✓ You understand we may update this policy, and continued use constitutes acceptance

LAST UPDATED: January 1, 2026

VERSION: 1.0

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